Frequently asked questions

Do I need to send a photo for my embroidery?

Yes please! Good quality photos with natural lighting are usually the best representation of your pet. I usually ask for several pictures from a few angles so no little details are missed off your piece.

Can I choose any photo for my personalised embroidery?

Yes, as long as the quality is good and you are happy with the colours of the photo being replicated - any effects added to photos may change the colour of your pet. For smaller embroideries such as the accessories collection, I ask for pictures of faces only like the picture below. The perfect guide image

When will my embroidery arrive?

Personalised pieces have a processing time of up to two weeks, smaller pieces and accesories are generally made within one week. Although I can't hand deliver your embroidery, I do try to keep a track of your piece as it is shipped - all personalised pieces come with Tracked and Signed delivery for my ease of mind and yours.

Can I request something custom?

Of course! I've had a number of lovely ideas come through my inbox, from embroidered baseball caps to cushions - just get in touch and we'll see what we can do!